Terms of Service
Last updated 11 November 2026
The service
Verbatimly converts video and audio files into text transcripts, with timestamps and subtitle export. The service runs in your browser and on our servers; nothing needs to be installed.
Free use
Without an account you can transcribe up to 3 files per day, each up to 30 minutes and 500 MB. Limits are per network and browser, reset daily, and may change.
Credit packs
If you run out of free files, you can buy a credit pack. Each credit transcribes one file, up to 60 minutes and 500 MB per file. A credit pack is the only paid product: there is no subscription and no batch upload. Credits do not expire and are tied to the order number you receive at checkout. Keep that order number: it is the only way to restore credits on another browser.
Payments are handled by Waffo. Prices are shown at checkout before you pay.
Refunds
If a credit was consumed by a failed transcription that returned no text, contact support@verbatimly.ai and we will restore it. Unused credits in a pack can be refunded within 14 days of purchase; write to the same address with your order number.
Acceptable use
Do not use Verbatimly to process content you have no right to process, to break the law, or to attack or overload the service. Automated bulk use of the free tier is not allowed; contact us if you need volume.
Breach and termination
If you break these terms — for example by processing content you have no right to process, using the service unlawfully, attacking or overloading it, or automating the free tier — we may warn you, rate-limit your access, suspend the service for you, or close it entirely. In that case any unused credits are cancelled and are not refunded. We may also stop offering the service, or any part of it, at any time.
Accuracy
Transcripts are produced by machine learning and can contain errors, especially with poor audio, overlapping speakers, or unusual terminology. Review before relying on a transcript for anything important.
Availability
The service is provided as-is. We aim to keep it running, but we do not guarantee uninterrupted availability and may change or stop features.
Liability
To the extent permitted by law, Verbatimly is not liable for indirect or consequential losses arising from use of the service. Nothing here limits rights you have under applicable consumer law.